As a chargeback analyst, you will be proactively anticipating on Chargebacks coming in from acquirers, merchant banks and airlines to limited the chargeback amount as much as possible within the Travix and card schemes predefined metrics.
Review and investigate the chargeback received from acquirers, airlines and merchant banks to find out the exact cause for the chargeback from the customer.
Respond to the acquirers, merchant banks and airlines with
Liaise with customers to identify the reason for chargeback/buyer's remorse and convince to withdraw the chargebacks/disputes when applicable.
Resolve the potential disputes with all relevant internal and external stakeholders.
Escalate to the different internal teams to take the immediate steps in operational efficiencies to minimize chargeback cases.
Escalate to Fraud team to review and update our systems to avoid a further occurrence of the chargeback or fraud.
What you bring to the table
Fluent in English and an additional language is preferred.
At least Bachelor in Economics, Business Administration or Criminology.
0-3 years working experience.
Ideally a background of having worked within a fraud team or as chargeback analyst.
Industry experience within Online Travel and knowledge of Amadeus reservation systems is preferred.
Detail-orientated even if you have to work under time pressure.
Ability to learn quickly, adapt to often-changing processes and make decisions quickly and accurately.
Ability to work independently, manage time effectively and meet deadlines.
Competitive salary, holiday allowance, and other amazing benefits!
Covered travel costs, discounted ongoing
A multinational team of specialists to inspire and support you!
Follow fun Dutch language courses @ Travix with your colleagues!
There’s a good deal of room to be creative and to build your legacy
30.5 days of paid leave, plenty of time to enjoy your global travel adventures
Top floor offices in the
Nice to have perks: Free fruit, company bar & free beer,