Travix is one of the leading global online travel agencies managing an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir,
Chargeback Analyst Internship
Your task is to examine chargebacks and disputes, collect evidence and take appropriate actions based on the findings. This will involve calling acquirers, credit card companies, customers, working closely with a fraud prevention team to collect evidence to reduce chargeback loss.
Review and investigate the chargeback received from acquirers, airlines and merchant banks to find out the exact cause for the chargeback from the customer.
Respond to the acquirers, merchant banks and airlines with
Liaise with customers to identify the reason for chargeback/buyer's remorse and convince to withdraw the chargebacks/disputes when applicable.
Escalate to Fraud team to review and update our systems to avoid a further occurrence of the chargeback or fraud.
And what are you
Proactively anticipate on Chargebacks coming in from acquirers, merchant
Fluent in English.
Enrolled Bachelor/Master in Economics, Business Administration or Criminology.
Detail-orientated even if you have to work under time pressure.
Ability to learn quickly, adapt to often-changing processes and make decisions quickly and accurately.
Ability to work independently, manage time effectively and meet deadlines.
What you can expect
You will be thrown into the deep end and will get real responsibilities from day one! Do not worry, we will support you! If you are looking for a “printing” and “getting coffee” internship, this is not the place for you.
Become part of a multinational team of specialists to inspire and support you!
There’s a good deal of room to be creative and to build your legacy.
Top floor offices overlooking Amsterdam city, we
Nice to have perks: Free fruit, company bar & free beer,
- Are you looking for a "Graduation Internship" or a "Work Internship (
- Do you have an
- Are you available for 40 hours a week?
- From when are you available and for how many weeks?
- When are you expecting to graduate?
For further information on this opportunity please contact Linh Nguyen at email@example.com