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Chargeback analyst Internship

Travix is one of the leading global online travel agencies managing an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Flugladen and Vayama. All our brands provide both search and book capability for flight combinations worldwide on both legacy and low cost airlines. In addition, our booking websites offer attractive pricing for hotels, rental cars and other ancillary products such as insurances, airport parking & transfers. We operate our five brands in 37 countries, employ more than 550 people with over 50 different nationalities worldwide. Travix has offices in the Netherlands, Germany, India, Curaçao, Singapore, the UK and the USA.

Chargeback Analyst Internship


Your task is to examine chargebacks and disputes, collect evidence and take appropriate actions based on the findings. This will involve calling acquirers, credit card companies, customers, working closely with a fraud prevention team to collect evidence to reduce chargeback loss.

Key Responsibilities:

  • Review and investigate the chargeback received from acquirers, airlines and merchant banks to find out the exact cause for the chargeback from the customer.

  • Respond to the acquirers, merchant banks and airlines with complete set of documentation to contest the chargeback/RFI within the time frame.

  • Liaise with customers to identify the reason for chargeback/buyer's remorse and convince to withdraw the chargebacks/disputes when applicable.

  • Escalate to Fraud team to review and update our systems to avoid a further occurrence of the chargeback or fraud.

And what are you responsible of?

Proactively anticipate on Chargebacks coming in from acquirers, merchant banks and airlines to limited the chargeback amount as much as possible within the Travix and card schemes predefined metrics. 

Your profile

  • Fluent in English.

  • Enrolled Bachelor/Master in Economics, Business Administration or Criminology.

  • Detail-orientated even if you have to work under time pressure.

  • Ability to learn quickly, adapt to often-changing processes and make decisions quickly and accurately.

  • Ability to work independently, manage time effectively and meet deadlines.

What you can expect

  • You will be thrown into the deep end and will get real responsibilities from day one! Do not worry, we will support you! If you are looking for a “printing” and “getting coffee” internship, this is not the place for you.

  • Become part of a multinational team of specialists to inspire and support you!

  • There’s a good deal of room to be creative and to build your legacy.

  • Top floor offices overlooking Amsterdam city, we are on walking distance from Amsterdam Central Station.

  • Nice to have perks: Free fruit, company bar & free beer, foosball / table tennis competitions, great company events, good food and team activities.

Interested?

Of course you are! Do you recognize yourself in the above profile, we look forward receiving your application by clicking on the track you're interest in and then on the “apply now” button. Please make sure to answer the following questions in your letter of motivation:

- Are you looking for a "Graduation Internship" or a "Work Internship (meewerkstage)?

- Do you have an assignment during this internship?

- Are you available for 40 hours a week?

- From when are you available and for how many weeks?

- When are you expecting to graduate?

 

For further information on this opportunity please contact Linh Nguyen at lnguyen@travix.com


Anne-Pauline Grotenhuis <pgrotenhuis@travix.com>
Anne-Pauline Grotenhuis <pgrotenhuis@travix.com>
Anne-Pauline Grotenhuis <pgrotenhuis@travix.com>
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