Travix is a global online travel company operating in 35+ countries from offices in the Netherlands, Germany, India, Singapore and the USA. With our 5 brands and an extensive portfolio of 35 websites. we are market leader in several countries and growing rapidly on all continents. We are passionate about what we do. On a daily basis we help thousands of people to find the best flights. We inspire them and guide them through their travel journey.
We move people.
For our Operations Department in Bangalore location we are looking for:
E-Travel Professional (Bangalore)
Do you have IATA Certification or ticketing experience and are you looking for a dynamic position in an international team? So, you are the one we are looking for:
- You will support our customers of our various online booking portals across the world like Vayama, Cheaptickets, Flugladen, Budgetair and Vliegwinkel (Brands).
- Answer Inbound calls for all type of queries being asked by the Travix customers from across the globe.
- Make Outbound calls to the Airline, consolidator and suppliers for all business related matters.
- Maintain quality parameters like correct verbiages, adequate &relevant product information, empathy, politeness etc. on all type of calls.
- Support customer on e-mails within the service level (24 hours)
- All of our professionals have the same goal, which is 100% customer satisfaction.
- We reach our goal with lots of enthusiasm, engagement and we have fun at work.
What you can expect
- Supporting customers regarding their travel related questions via phone, email or chat.
- Assisting customers with their existing booking.
- Handling various back office tasks.
- Graduate (Preferably).
- Experience in the travel industry, to include Amadeus and World span knowledge would be a plus.
- Great communication skills, friendly, outgoing and customer friendly personality.
- Sound knowledge of Information Systems like Computer, Phones etc.
- Excellent written and verbal communication skills in English.
What we can offer
- 3 weeks paid training.
- Opportunity to work in flexible working.
- Diverse tasks.
- Attractive Rewards and Benefits.
- Supportive team, International and friendly environment.
- Opportunity to develop
We are looking forward to meet you at our Travix, Bangalore office.