Multilingual - E-Travel Professional - Berlin
Swedish / Spanish / French / Italian
Are you a real multilingual relationship builder with Customer Service or Tourism experience? Are you also desirous of providing an excellent Customer Service experience and working in an awesome international environment? Welcome to Travix!
We operate our five brands in 37 countries across all 5 continents, employ more than 550 people with over 50 different nationalities and 40 websites worldwide and are part of the BCD Group. Our offices are located in Amsterdam, Oosterhout, London, Berlin, Bangalore, Singapore, Curaçao and San Jose. With our brands and extensive portfolio, we are the market leader in several countries and growing rapidly in the whole world.
In this exclusive position, as an E-Travel Professional you will be performing in our rapidly working multilingual team in the heart of Berlin and act as an intermediary between the customers and airlines by handling a variety of inquiries and back office tasks such as supporting customers by phone, email and social media via our various online booking portals across the world like Vayama.com, CheapTickets.de, Flugladen.de, Budgetair.co.uk, etc.
Our multi-lingual Customer Service Center team provides passionate and dedicated support to customers by answering inbound calls for all type of queries being asked by the Travix customers worldwide. Your team consist of approximately 90 international E-Travel Professionals, Specialists and Experts. Though, your direct supervisor is the Customer Service Manager.
You are superior in relationship management and have strong communication and negotiation skills. In fact, You can work independently even in a high-pressure environment, have excellent problem-solving skills and an organised approach. You are a real team player who also likes to share knowledge in order to improve yourself and the team. Moreover, you are fluent in English & one or more languages such as Swedish or Spanish or French, verbal and in writing.
Exceptional communication skills, friendly, outgoing and customer friendly personality
Flexibility in working hours (late shifts, weekends or public holidays)
Relevant experience in the Customer Service / Tourism industry
Excellent PC skills like MS Office, Word, Excel and Google
Experience with GDS such as Amadeus and Worldspan
What we offer You:
Four weeks paid training
26 holidays per year
Constant challenges and chances for growth
International working environment
Highly energetic and motivating atmosphere
Convenient office location in the heart of Berlin
Opportunity to work in full/part-time or flexible working
Lots of fun events, with regular learning, development opportunities and team outings
Free drinks, fruit and cakes
Discount on flight tickets