Travix is one of the leading global online travel agencies managing an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Flugladen and Vayama. All our brands provide both search and book capability for flight combinations worldwide on both legacy and low cost airlines. In addition, our booking websites offer attractive pricing for hotels, rental cars and other ancillary products such as insurances, airport parking & transfers. We operate our five brands in 37 countries, employ more than 550 people with over 50 different nationalities worldwide. Travix has offices in the Netherlands, Germany, India, Curaçao, Singapore, the UK and the USA.
Online Fraud Reviewer
(English and 2 other EU languages)
On a day-to-day basis our new Online Fraud Reviewer will investigate bookings and maintain a record of the actions taken on each booking. You will undertake proactive analyses of transactional and customer records and minimize fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts.
We are looking for a candidate with a strong sense of ownership and responsibility, who can communicate effectively to raise awareness of any suspicious bookings. You review the current settings and your input enables maximum commercial ability whilst preventing fraud loss. Participation in shifts (Monday-Friday 08.00-23.00 and twice per month in the weekend) is a requirement and it may help to have a background in e-commerce or online travel. More important is attitude, learning agility and a getting-things-done mentality.
What you bring to the table
Fluent in English and 2 other EU languages
Bachelor or Master level in Criminology, Economics or another relevant study
Ideally a background of having worked within a fraud team, industry experience within Online Travel and knowledge of Amadeus reservation systems is preferred but not necessary. Experience with credit card processing is helpful.
Detail-orientated, able to quickly spot slight differences between multiple similar bookings
Ability to learn quickly, adapt to often-changing processes and make decisions quickly and accurately
Excellent phone and e-mail communication skills
Ability to work independently, manage time effectively and meet deadlines
Master of the Travix Traits of Success!
What you can expect?
Competitive salary, holiday allowance, and other amazing benefits!
Covered travel costs, discounted ongoing cancellation / travel insurances!
A multinational team of specialists to inspire and support you!
Follow fun Dutch language courses @ Travix with your colleagues!
There’s a good deal of room to be creative and to build your legacy
30.5 days of paid leave, plenty of time to enjoy your global travel adventures
Top floor offices in the centre of Amsterdam, next to Central Station!
Nice to have perks: Free fruit, company bar & free beer, foosball / table tennis competitions, great company events, good food and team activities.
Of course you are! Do you recognize yourself in the above profile, we look forward receiving your application by clicking the “apply now” button. This is what our recruitment process looks like!
For this position a certificate of good conduct (VOG) is necessary, as you will be working with confidential data.