Travix is one of the leading global online travel agencies managing an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir,
Customer Operations at Travix
We are a team full of passionate, people & customer oriented individuals that provide full journey support to customers of all different brands in
Resource Planning / Workforce management: You match the supply and demand in all our Customer Service Centers. You analyze the customer
Business Analysis: You monitor and analyze our customer care data, providing recommendations and advice on trends,
Furthermore, you build the data-driven culture within the Customer Operations environment and in the whole organization.
Understanding the complexity of Customer Operations with different channels, regulations, timezones, offices etc.
Creating adequate forecasts based on previous trends and marketing data.
Delivering planning and schedules for our Customer Support Centers based on these forecasts
Figuring out what is driving or hindering customer experience and customer satisfaction and being able to translate these insights into opportunities for improvement.
Identifying areas of investigation to support identification of improvement areas
Provide high-quality analyses and reports that convince your stakeholders to take action.
Develop strong relationships with a range of stakeholders Analysts, Marketeers, Commercial Teams, Product Owners, Air Support and IT) for close collaboration and to build the data-driven culture.
What you bring to the table
Bachelor or Master degree in marketing, economics, data-science or another relevant study.
You have 2-4 years of working experience. Experience in a data analysis role and experience with workforce
You have experience with planning & analysis in multi-channel, multi-country Customer Support Centers and understand the complexity of different channels, regulations, timezones, technologies etc.
You're ambitious, you always want to know more about your field and you look forward to continuous learning.
You have the ability to quickly adapt to rapidly evolving and changing business priorities.
You have the perseverance to find the right answers to your questions and have a great eye for detail
You are able to influence and convince people to take action.
You are empathetic and understand the impact of schedules changes on people
Fluent written and spoken English is essential, Dutch is a plus
Master of the Travix Traits for Success!
What you can expect
Monthly salary, holiday allowance, and other great benefits
Covered travel costs, discounted ongoing
A multinational team of specialists to inspire and support you
Possibility to follow fun Dutch language courses @ Travix with your colleagues
There’s a good deal of room to be creative and to build your legacy
30.5 days of paid leave, plenty of time to enjoy your global travel adventures
Top floor offices in the
Nice to have perks: Free fruit, company bar & free beer,