Travix - Job details
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Communications Coordinator

Job Purpose

As the CC Communications Coordinator, you keep a close eye on all customer & agent communication-related. Ensure alignment between our self-service features (My Account, Chatbot & FAQ’s) to support the CC strategy. You check, adapt content where needed in our tools. Besides that, you support your agents with an up-to-date canned response & solution article database to stimulate agent productivity.

Key Responsibilities

  • Align the content in the My Account with the content that the chatbot provides to our customers. Ensure a seamless customer experience
  • Adjust Customer Service related pages on our websites by updating our Content Management System (CMS)
  • Keep our transactional emails up to date to the ever-changing market circumstances
  • Update the chatbot scripts where needed
  • Coordinate company wide CS translations with the translations agency or internal translators
  • Update a Travix internal system KITT with airline rules in order for the My Account & Chatbot to service our customers with personalized information
  • Support CC Communications Manager to accomplish team and company-wide goals.

What you bring to the table

  • 2+ years corporate communications experience is required
  • Bachelors in Communications or Marketing or similar education
  • Fluent written and spoken English, 1 other language is a plus
  • Adequate knowledge of Operational travel business in Customer Service is a definite benefit
  • You're ambitious, you always want to know more about your field and you look forward to continuous learning
  • You have the ability to quickly adapt to rapidly evolving and changing business priorities
  • You have the perseverance to find the right answers to your questions and have a great eye for detail
  • Pragmatic with a hands-on approach and sense of urgency
  • Energetic and positive mindset.

What you can expect from us 

  • Competitive salary and other amazing benefits, such as covered travel costs, discounted ongoing cancellation / travel insurances and a bike plan.
  • 30,5 days of paid leave, so plenty of time to enjoy your global travel
  • Many internal development courses to keep on learning and growing.
  • An environment where you can keep a healthy work-life balance: even when we can go back to the office to collaborate as teams, you will still continue having a balance between working from home and from the office.
  • Flat hierarchy where your voice can be heard, welcomed and appreciated at all levels in the organization.
  • A diverse, inclusive and multicultural working environment
  • Top floor office in Amsterdam (close to Central Station) with an amazing view!
  • Free fruit, company bar (free beer!), team drinks and company events.

About Travix

Travix is one of the leading global online travel agencies, operating with four brands: CheapTickets, Vliegwinkel, BudgetAir and Flugladen. In 2020 we took our next step becoming part of the Group family, one of the largest online travel companies in the world, consisting of, Ctrip, Skyscanner, Make my Trip and Qunar. Travix currently operates in over 40 countries expanding in 5 continents, so a global mindset comes natural to us. Our purpose is ‘the next journey at your fingertips’ which goes for both our customers and employees. We bring together passionate people, global partners, and an innovative platform to deliver the best end-to-end booking experience for our customers.

Make your career at Travix

At Travix, everyone is welcome. Our global team has over 40 different nationalities and we embrace everyone’s authenticity. We have proven to grow people internally, we are proud of our passionate company culture and we love to dream big. Ever since our company was founded, our aim has been to create a work environment where people can thrive, be creative and ultimately build their own legacy within the company. More now than ever we are at a pivotal moment in our company’s existence: where we are preparing for when the world is ready to travel again. With cutting-edge technology, strong partnerships, a  strategic vision and the resources and stability of the Group, we provide an international playground where our employees can truly impact the future of traveling.

To accelerate this momentum, we're looking to grow our team. If you share the same values as we do, you are just as passionate and ready to build your own legacy, then there is plenty of room here at Travix.

Ready to start your own Travix journey?

Think you have what it takes?  Then, we would love to hear from you.

Apply now

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