Team Manager Customer Service
Travix (part of TRIP.com) is one of the leading global online travel agencies managing an extensive portfolio of travel-focused websites operating under the brand names CheapTickets, BudgetAir, Flugladen and Vayama. All our brands provide both search and book capability for flight combinations worldwide on both legacy and low-cost airlines. In addition, our booking websites offer attractive pricing for hotels, rental cars and other ancillary products such as insurance, airport parking & transfers. We operate our five brands in over 40 countries; employ more than 550 people from over 50 different nationalities worldwide.
For our office in Bangalore, we are looking for a full-time Team Manager Customer Service
As a Team Manager, you are the director of your team. You know exactly what they are capable of and you are continuously supporting them to improve their performance. You are using the Lean Six Sigma methodology.
You are coaching & motivating your team. You are in close contact with Quality Assurance & Learning & Development to ensure your team’s continuous improvement. And thus you are contributing to the overall performance of the contact centre.
What you bring to the table
What you can expect
Of course, you are! Do you recognize yourself in the above profile, we look forward to receiving your application by clicking the “apply now” button.