Travix - Job details
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Customer Support Representative: English Speaking

For our office in Bangalore we are looking for a full time Customer Service agent. 

About Travix

Travix is one of the leading global online travel agencies, operating with five brands: CheapTickets, Vliegwinkel, BudgetAir, Flugladen and Vayama. In 2019 we took our next step becoming part of the Trip.com Group family, one of the largest online travel companies in the world. We currently operate in over 40 countries expanding in 5 continents, so a global mindset comes natural to us. Our mission is ‘the next journey at your fingertips’ which goes for both our customers and employees; We bring together passionate people, global partners, and an innovative platform to deliver the best end-to-end booking experience for our customers.

Our global family

At Travix, everyone is welcome. Our global team has over 50 different nationalities and we embrace everyone’s authenticity. We have proven to grow people internally, we are proud of our passionate company culture and we love to dream big. Are you just as passionate and would you love to be part of a company where there is plenty of room for you to be creative and build your legacy, then you are ready to become our new success story!

 

Your Responsibility

  • Ensuring a high level of customer service and a positive customer experience by answering calls, emails and other means of customer contact.
  • Providing accurate, valid, and complete information to our customers by using the right tools, methods, and processes in order to strive to first contact resolution. 
  • Liaise between customers and airlines & partners to resolve issues various topics such as: name changes, schedule changes and other.

What you bring to the table

  • Graduate or Post Graduate.
  • Experience in the travel industry. Knowledge of Amadeus/Worldspan is a plus. 
  • Great communication skills, friendly, outgoing and customer friendly personality.
  • Excellent written and verbal communication skills in English.
  • Energetic and positive mindset

What you can expect

  • Paid training 
  • Opportunity to work in flexible working.
  • Attractive rewards and benefits.
  • Supportive team, international and friendly environment.
  • Opportunity to develop



What you can expect from us:

-Competitive salary and other amazing benefits like

-Insurance benefits

-Many internal development courses/trails to keep on learning and growing.

-Gym and creche allowance.

- Bonus, rewards and recognitions and so on


Ready to start your own Travix journey?

Think you have what it takes? Then, we would love to receive your application.


Please note that we continue to hire with all interviewing and on-boarding done virtually due to COVID-19.

Apply now
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Thank you

Your application has been sent. We will contact you shortly on how to proceed.

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