Jobs

Do you have significant experience in the e-commerce payments world, leading people to achieve commercial and operational excellence, and strong negotiation and stakeholder management skills? If this sounds like you, then keep on reading.

Job Purpose

As Travix Payments Manager, you will lead a team of Payment Specialists and report to the Director of Payments, Fraud & Chargebacks. You will be responsible for creating and enabling the company's payments strategy (B2C & B2B) which sits at the core of our products. You will take ownership of the payment performance (conversion) and effectively manage the costs of payment acceptance while working in close collaboration with colleagues across the business ensuring the delivery of key initiatives and optimizing the risk vs opportunity along with our Fraud Manager. 

Key Responsibilities

Most important tasks and responsibilities

• Development and execution of the Vision and Strategy of the company for B2C and B2B payments, ensuring it is aligned with the overall Group payments strategy.
• Responsible and accountable for the company’s payment KPI  and the Payments team’s performance.
• Partnership management. Be responsible for the relationship with PSPs, acquirers, and APMs vendors. Negotiate contracts to achieve the best commercials and drive operational alignment to achieve the best possible performance.
• Manage payments costs budget, invoice approval, and explain and act upon the deviations between the operational and financial data.
• Initiate, propose, and lead strategic initiatives to support revenue generation, cost reduction, and the best customer payments journey.
• Provide ongoing business support on all payment-related topics including compliance and upcoming industry changes. Ensure key Business Partners are aware of new industry requirements, compliance deadlines, and business impact.
• Manage and oversee the daily payments operations of a team of specialists to achieve business goals, act upon performance issues, and effectively manage escalations.
• Coach and develop high-performing teams by understanding and facilitating team dynamics, recognizing, and developing great talent, and ensuring you have an engaged team.
• Lead continuous improvement. Create structure and routinely assess processes and systems for improvement and optimization opportunities. Use quantitative and qualitative data to measure impact and outcomes. Lead or participate in initiatives utilizing project management rigor.
• Change Management. Active development of future state vision for your team. Be a change champion to ensure readiness for our declared future state by mobilizing and readying our talent, defining, and documenting system needs, collaborating with partners to ensure they are ready, etc.
• Strong collaboration with internal stakeholders such as Fraud prevention, Chargeback, Finance, Customer Service, Legal, and Product & Tech among others.

What you bring to the table

Working Experience

• At least 5 years of working experience in a managerial role working with 3rd party suppliers including payment gateways, acquirer banks, and APMs.
• Experience in a fast-moving, high volume international e-commerce environment
• A plus if you have been involved in the Online Travel Industry

Education

• Bachelor or Master level in Business Administration, Economics, Finance or equivalent qualification.

Technical skills

• Strong knowledge of online B2C Payments - B2B payments a plus 
• Excellent knowledge of Card Scheme rules and regulations
• Business Intelligence tools, like Big Query, Looker, and Tableau. 

Competences

• Strong stakeholder management. Require the ability to build, maintain and enhance internal and external collaborative business relationships and partnerships at all levels.
• Strong performance management: the ability to set, measure and evaluate KPIs.
• Strong analytical and reporting skills with the ability to make data-driven decisions and translate identified opportunities into actionable plans. 
• Strong project management skills with the ability to prioritize a wide range of topics and multiple projects, drive cross-functional initiatives, and guide the organization through change.
• Excellent communication skills, including the ability to manage suppliers and obtain buy-in from both internal and external stakeholders. 
• E2E Process and process excellence mindset, with experience leveraging process improvement tools and frameworks (e.g., LEAN, Six-sigma, Business Process Management).
• Strong hands-on mentality including problem-solving skills and well-reasoned decisions with minimal supervision.
• People and leadership skills. A coach that loves developing people, embraces empowerment, accountability, ownership, and a high-performance culture creating a team that is constantly seeking new ways to deliver value and a better customer experience. 
• Other skills: Change management, agile mindset, growth mindset, high emotional intelligence, excellent English speaking & writing, passionate about digital payments.

What you can expect from us

• You get the flexibility to do your job the way you prefer and maintain a healthy work-life balance:
• Find a balance in working from home and from the office (we are currently on a hybrid model) that works for you.
• Possibility to work up to 3 months from abroad 
• 30,5 days of paid leave, so plenty of time to enjoy your travels!
• Flat hierarchy where your voice can be heard, welcomed, and appreciated at all levels in the organization - where people can thrive, be creative and ultimately build their own legacy within the company
• A diverse and multicultural working environment. Our global team has over 50 different nationalities and we embrace everyone’s authenticity. 
• We have proven to grow people internally and we offer many internal development courses to keep on learning and growing.
• Competitive salary and other amazing benefits, such as covered travel costs, ClassPass subscription/membership, discounted ongoing cancellation / travel insurances and a bike plan.
• Top floor office in Amsterdam (close to Central Station) with an amazing view!
• Free fruit, company bar, team drinks and company events.

About Travix

Travix is one of the leading global online travel agencies, operating with five brands: CheapTickets, Vliegwinkel, BudgetAir, Flugladen and Vayama.ie. In 2020 we took our next step, becoming part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Travelfusion, Make my Trip and Qunar. Travix operates in over 40 countries expanding in 5 continents, so a global mindset comes naturally. Our purpose is ‘the next journey at your fingertips, which goes for our customers and employees. We bring together passionate people, global partners, cutting-edge technology and an innovative platform to deliver our customers' best end-to-end booking experience. With a strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of traveling.

Make your career at Travix

If you share the same values as we do, you are just as passionate and ready to build your own legacy, we would love to hear from you!