The global community is currently experiencing a period of unprecedented disruption, impacting not just the travel industry, but numerous other sectors as well. During these uncertain times, Travix is doing everything possible to help our customers and business partners.
Our customer service teams are experiencing extremely high contact volumes, and they are working under intense pressure to handle as many customer questions as possible. As the situation is still evolving, countries, airlines and other travel partners are continually reviewing their policies, which is impacting an increasing number of travel plans and adding further pressure to our customer service teams.
Unfortunately, it is simply not possible to provide the level of service our customers have grown to expect from us, which we find unacceptable. We are responding by increasing the number of agents available to handle requests, and we’re prioritising customers with the most urgent travel needs. Nearly every Travix employee has shifted focus to directly help our customers. We will continue to work as hard as we can to help resolve any issues our customers are experiencing. To do this as efficiently as possible, our customer service is temporarily available only by email.
Travix continues to monitor the situation to ensure the safety of all travellers. We are urging travellers to remain vigilant at all times and take all necessary precautionary measures to support their health and the well-being of others, and to follow the advice of the local authorities.
We are a financially strong group and will be ready once the situation normalises worldwide and customers start booking flight tickets again. This moment will come, and Travix will be there with our partnerships, services and a new energy to serve our customers. Together with our partners in the industry, we have to overcome the current difficulties like we’ve done before, and we will come out of this stronger. That is my firm belief and our teams are working hard to achieve this.
CEO of Travix